Zendesk Guide - Best Community Platform if you are on a low budget and want high ROI.
We got a Community Developed in Zendesk Guide, they need our help in redesigning and restructuring the components and layouts of the …
Overview
What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
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What is Zendesk Guide?
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Zendesk Guide?
Zendesk Guide Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(44)Attribute Ratings
Reviews
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January 03, 2024
Knowledge-base Platform, Zendesk Guide Review!
Zendesk Guide serves as our go-to solution for streamlining customer support. It's our knowledge hub, allowing us to craft informative articles and FAQs that empower users to find answers independently. This not only reduces the workload on our support team but also enhances customer satisfaction through quicker problem resolution. The product's customization features enable us to maintain a seamless brand experience, and the integrated analytics provide valuable insights into user behavior.
- Delivered analytics via Zendesk Explore
- Easy to use for end-users
- Easy to user for administrators
- Can be integrated with other platforms
- No version control
- Poor mobile experience
- Poor search functionality
- Content formatting challenges
- Enhanced customer empowerment
- Knowledge retention as it is being used for documentation
- Data driven approach via delivered analytics
In my requirement I used 3 features of Zendesk Guide mainly knowledge base /tickets, agents and reporting. These help us to speed up the process [and] to enhance customer experience. Reporting is very informative in thru sense. We can scheduled it and format template is very user friendly.
- Knowledge base.
- Tickets and agents.
- Reporting.
- Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
- Central KBs need to support version history, which some time lacks to give track of multiple review.
- Knowledge base
- Tickets and agents
- We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
- Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
- I highly recommend to use Zendesk for knowledge base and tickets and agents.
Zendesk (ZD) is one of the most popular help desk software solutions on the market.
Zendesk tends to handle complexity better than Freshdesk, when it comes to automation.
Zendesk tends to handle complexity better than Freshdesk, when it comes to automation.
May 18, 2021
Zendesk Guide is Your New Guide
Zendesk Guide is utilized to interact with customer queries and concern. The application greatly helps us to monitor and log each ticket that is handled. It provides a detailed log of the interaction, as well as the agent assigned to that ticket.
Zendesk [Guide] also allows for easy interaction between the Customer Care Department. As tickets that cannot be easily resolved can be escalated to relevant support teams such as Technical Support. I would recommend this software for any small or large scale telecommunications company.
Zendesk [Guide] also allows for easy interaction between the Customer Care Department. As tickets that cannot be easily resolved can be escalated to relevant support teams such as Technical Support. I would recommend this software for any small or large scale telecommunications company.
- Logs all ticket details
- Monitors ever customer interaction
- Easy to learn and maneuver
- I would say there are times when the Zendesk application does not sync well with other software
- Ticket Monitoring
- Customer Query history
- Easy inter-company communication
- It has been really helpful in maintaining customer satisfaction
- It helps in customer purchase, as any issues noticed are easily shared and resolved
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.